return policy
We want you to feel confident shopping with us. If something isn’t right, we’re here to help.
Eligibility for Returns
You can request a return within 7 days of receiving your order. To qualify, items must be:
Unused and in their original condition
In the original packaging
Free from damage caused after delivery
Certain items may not be eligible for return, such as:
Custom-made, personalized, or made-to-order products
Items marked final sale
Beauty and personal care items (for hygiene reasons, only unused and sealed items qualify)
How to Start a Return
Email us at [your support email] with:
Your order number
Photos of the item and packaging
The reason for your return
Our team will review and confirm whether your item is eligible. If approved, we’ll share return instructions. Customers are responsible for return shipping unless the product arrived damaged or incorrect.
Damaged or Incorrect Items
If you received the wrong item or it arrived damaged, let us know within 48 hours with clear photos. We’ll replace it or issue a refund at no extra cost.
Return Shipping
Return shipping fees are the responsibility of the customer unless the issue is on our end (damage or fulfillment error).
Return Approval
A return is approved only after we inspect the item once it reaches our facility. Items that don’t meet our return criteria may be sent back or partially refunded.
